Home Gaming Genshin Impact: How To Contact Mihoyo for customer support?

Genshin Impact: How To Contact Mihoyo for customer support?

top article ad
Genshin Impact: How To Contact Mihoyo for customer support?

While you play the Genshin Impact game, you tend to face the many troubles the game which you have no idea to deal with. Some of the players just bear those problems without finding any way to their addressal. However, there is a way where you can register your problem and get it addressed even sooner than you can ever expect. 

You can reach out to miHoYo Customer Support. For your information, miHoYo is the developer who created the two globally successful games called Honkai Impact and Genshin Impact. These guys are open to responding to any issue that you face in these games. You just need to contact them and they will solve your problem for you. In this article, we will explain to you how you can contact Genshin Impact customer support to get the addressal to your problems in the Genshin Impact game. 

article inline ad

How to Reach out to the Genshin Impact Customer Support?

If you want to register a complaint or want to give any kind of feedback on the game, you can go to them through the in-game Customer Support Portal. You can also E-mail them. 

Below, you will get to know how to reach them through the In-game Customer support Portal: 

  • Go to the Top-left side of your screen and click on the Paimon sprite to reach the Paimon Menu. 
  • Select the Feedback Icon at the bottom. 
  • Click on the Submit Feedback option where you will see all kinds of issues and questions. If your issue is already listed there, you can find the solution to your problem. 
  • However, if your issue is listed there, click on the Proceed to submit option. 
  • You can register your issue and give feedback to Genshin Impact Customer Support. 

Things you should Keep in Mind

  • Give accurate details of the issue
  • If there is a bug in your game, don’t forget to attach the images and videos of the Bug in the Genshin Impact. 
  • If you have any feedback or suggestion that you think can enhance the gameplay of the players then you can also do so. 
  • If you have any issue related to the payment, then you need to attach the image of the Error as well as give the following details:
  • The Top-up channel name and details that you used. 
  • Your Order number
  • The Transaction History and Bank Transaction details

Genshin Impact Customer Support E-mail IDs

  • For general issues: genshin_cs@mihoyo.com
  • For payment related issues: genshin_payment@mihoyo.com

Once you send the complaint or feedback and you need to wait for some time. You will get a reply from them. However, if you have not received the reply back, then you also check your spam box and you will find it there. 

That’s all from us, I hope that you enjoyed reading our article. You can get your issue addressed through this process. Players can also follow extrasportz to get instant updates about this game.

Popular reads:

article bottom ad
Previous articleDead By Daylight: What are the Status Effects? (Explained)
Next articleEchoes Of Magic: How and Where to redeem Codes (May 2022)
Mamta has done a master's in English literature. Mamta has been playing video games since childhood. Video games have always been her go-to option to seek enjoyment in life. You will find her playing PUBG and Minecraft most of the time sitting comfortably on the couch. She has got many years of gaming and writing experience which makes her perfect to write on gaming. Now, She is working as an editor and sports writer at Extrasportz.